{"version":"mystery-shopper-1","updated":"2026-11-03","status":"not started","enquiries_sent":0,"replies_received":0,"why_not_started":["Kolaboro has no mailbox for sending research enquiries yet, and the site's code has no path for sending email to developers.","The owner has not yet approved the wording of the enquiry below."],"sender_policy":"Enquiries will come from a Kolaboro research mailbox and will not pretend to be a named private buyer. They ask exactly what a careful buyer would ask. Replies are stored privately; only aggregate numbers per market and per anonymous project id are published.","questionnaire":[{"id":"permit","topic":"Building permit","question":"What is the building permit number for this project, which authority issued it, and on what date?","checkable_answer":"A permit or project number we can look up on the official register for the market (for example PBG in Indonesia, the DLD project number or Trakheesi permit in Dubai, a planning reference in the UK)."},{"id":"title","topic":"Land title","question":"Who holds the land title for the plot, what type of title is it, and what is the certificate number? If the units are leasehold, is the lease registered, and what are its start date and term?","checkable_answer":"The title holder's legal name and title type and number, matching the seller on the draft contract."},{"id":"escrow","topic":"Escrow","question":"Will my payments go into an escrow or trust account? Please give the bank and the name of the account holder.","checkable_answer":"A named bank and an account held for the project, not the developer's general trading account."},{"id":"payment_plan","topic":"Payment plan","question":"What is the payment schedule, and is each instalment tied to a construction stage? Who certifies that a stage is complete?","checkable_answer":"Instalments linked to stages that an independent engineer, the regulator or a notary certifies."},{"id":"completion_penalty","topic":"Late completion","question":"What completion date does the sale contract state, and what does the contract say happens if completion is late (compensation per month, right to cancel, refund period)?","checkable_answer":"A contract clause with a date, an amount or rate of compensation, and a cancellation right with a refund deadline."},{"id":"contract","topic":"Draft contract","question":"Can you send the draft sale and purchase agreement before any deposit is paid?","checkable_answer":"A draft contract sent before payment."}],"measurement":[{"metric":"response_rate","definition":"Share of enquiries that receive any reply from the developer or its sales agent within 14 days. One reminder is sent after 7 days."},{"metric":"time_to_first_answer","definition":"Hours from our enquiry to the first reply, reported as the median and the 90th percentile, per market."},{"metric":"answer_quality","definition":"Each of the 6 questions is scored as answered with something checkable, answered vaguely, refused, or not answered. Two people score independently; disagreements are resolved and counted."},{"metric":"contradictions_with_website","definition":"An answer that states a fact incompatible with what the developer's own website said on the day of the enquiry, taken from our dated research copy of the page (for example the website says payments are protected in escrow and the reply says they go to the company account). Each contradiction is stored with both quotes and confirmed by a person before it is counted."},{"metric":"register_match","definition":"Where an answer gives a permit, title or escrow detail, whether the official register confirms it, using the same checks as on /registers/."}],"publication":"Per market: number of enquiries, response rate, median and 90th percentile time to first answer, share of checkable answers per question, number of contradictions. Per anonymous project id: replied or not, time to answer, questions answered with something checkable, contradictions. No names of developers or sales staff, no email text.","plan":"First wave: 30 projects across 3 markets with the most tracked projects (Dubai, Bali, Phuket), chosen at random by a published seed, then repeated every quarter.","needed_to_start":["A sending mailbox on a Kolaboro domain with SPF, DKIM and DMARC set up, for example research@kolaboro.com through an email provider (the owner creates the account).","The owner's written approval of the enquiry wording above and of the sender policy.","A private place to store replies (a table, written as SQL for approval when the mailbox exists)."]}